At Slikogtreats, we want you to feel happy with every piece you choose. We understand that sometimes a piece of jewelry may look or feel different than expected once it arrives. If something isn't quite right, we're here to help you through the return process.
Please take a moment to review our return guidelines below so you know what to expect.
Return Window
We accept return requests within 30 days of the delivery date.
If you're not completely satisfied with your purchase, you may contact us within 30 days of receiving your order to request a return. To be eligible, the item must meet the return conditions outlined below.
Please note that return requests submitted after 30 days may not be accepted.
Return Conditions
To ensure that returned items can be properly inspected and handled, all returns must meet the following conditions:
- Original Condition: Items must be unused, unworn, and in their original condition, without signs of wear, damage, or alteration.
- Original Packaging: Products should be returned with their original packaging, tags, protective materials, and any included accessories, where applicable.
- Proof of Purchase: Your order number or other valid proof of purchase must be provided when requesting a return.
- Eligible Items: Items must be in a condition suitable for resale and must not have been damaged through improper handling or use after delivery.
- Hygiene Considerations: For hygiene reasons, earrings that have been worn or show signs of use cannot be returned.
Items that do not meet these requirements may be refused or may not qualify for a refund.
If your order arrives damaged, defective, or incorrect, please get in touch with us as soon as possible. We recommend including clear photos of the item and its packaging so we can better understand the issue and provide an appropriate solution.
How to Return an Item
We want the return process to be as straightforward as possible. If you'd like to return an item, please follow these steps:
Contact Our Team
Send an email to slikogtreatsofficial@hotmail.com within 30 days of receiving your order. Please include your order number, the name of the item you'd like to return, and a brief explanation of the reason for your return.
Wait for Return Instructions
Once we receive your request, our team will review the details and reply with the return instructions, including the appropriate return address and any additional information needed.
Please do not send items back before receiving return authorization and instructions from our team, as unauthorized returns may not be processed.
Prepare Your Return Package
Carefully pack the item to help prevent damage during transit. Whenever possible, use the original packaging and include all eligible accessories and materials that came with your purchase.
Ship the Item Back
Send the package to the return address provided by our team. We recommend using a shipping service that provides tracking information and keeping your shipping receipt until the return has been completed.
Inspection & Refund
Once your returned item arrives, our team will inspect its condition and confirm whether it meets the return requirements. After approval, your refund will be issued to the original payment method.
Return Shipping Costs
For returns due to a change of mind, ordering the wrong item, or personal preference, the customer is responsible for the return shipping costs.
If an item arrives damaged, defective, or incorrect due to an error on our part, please get in touch with us with relevant details and photos. We'll review the situation and work with you to find an appropriate solution, including assistance with return shipping where applicable.
Original shipping fees are generally non-refundable unless otherwise required by applicable law or the return is due to an issue attributable to us.
Refund Processing
Once we receive and inspect your return, we'll notify you of the result by email.
If your return is approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to be processed by your payment provider and appear in your account. Timing may vary depending on your bank or payment service.
If you haven't received your refund after this period, we recommend checking with your payment provider first. You're also welcome to contact us for further assistance.
Exchanges
If you'd like a different style, size, or piece of jewelry, please get in touch with us at slikogtreatsofficial@hotmail.com.
Depending on product availability, we can help you review the available options. In some cases, returning the original item and placing a new order may be the simplest way to get the piece you'd prefer.
Cancellations
If you need to cancel or make changes to an order, please get in touch with us as soon as possible after placing it. We'll do our best to assist before the order enters processing or shipment.
Once an order has been shipped, it can no longer be canceled. In that case, you can refer to our return guidelines after you receive your package.
Contact Us
If you have any questions about our return policy or need help with a return request, please get in touch. We're happy to review your situation and guide you through the next steps.
Email: slikogtreatsofficial@hotmail.com
Phone: +1 213-810-8572
Thank you for shopping with Slikogtreats.